S.NO

SERVICES

OBLIGATION/REQUIREMENTS TO OBTAIN SERVICE

CHARGES

DURATION

RESPONSIBLE

1.       

Enquiries

Voluntary Visit

Nil

10 Minutes

All Departments

2.       

Enquiries

Telephone Call

Nil

10 Minutes

All Departments

3.       

Calling

Answer Calls

Nil

3 Rings

All Departments

4.       

Correspondence

Reponses to Correspondence(Emails/letters etc)

Nil

Within 48hrs

All departments

5.       

Offices open to clients

Staff to attend to clients

Nil

Open from 8.00am to 5.00pm on Weekdays

All Departments

6.       

Admission of students

GoK (Regular) students

•KUCCPS admission list

Nil

Within 1 month of application

Registrar ASA

Self-sponsored students

•   Minimum course entry requirements

•   Payment of application fee

Cert: 500/= Diploma: 500/=

Undergrad:1000/=

Master: 2000/=

PhD : 3000/=

Within 1 month of application

Registrar ASA

7.       

Lectures

•         Registration of units

•         Class attendance

•         Learning materials

As per fee structure

The first 14 weeks of the semester

Academic Department HoDs

8.       

Examinations

•           Two-thirds class attendance

•           Student ID card

•           Examination card

As per fee structure

In the last 2 weeks of the semester

Academic Department HoDs

9.       

Issuance of academic certificate upon graduation and final year transcript

•         Successful completion of the course

•         National ID card/passport

•         Clearance from the University

•         Evidence of payment of graduation fee

Nil

Certificates to be issued within one month after graduation

Registrar ASA

10.   

Recruitment

a) Interviews

Invitation for the interview

Nil

Within two months from the closing date of

applications

HoD Human Resource

b) Response to successful candidates after interview

Contact details:

•          Email address

•          Telephone no.

Nil

Within one month after the date of interview

11.

Health care services

 Staff/Student identification card

Nil

Immediate

HoD Health Services Department

12.

Procurement of Goods and Services

Compliance with the Procurement Act 2015

Nil

To be done within 60 days

HoD Procurement Department

13.

Catering and Accommodation

The University to notify students on the availability of Catering and Accommodation services

Nil

Notification to be done two weeks before the beginning of a semester

HoD Catering and HoD Hostels

14.

Complaints of service delivery

Lodging of formal complaints

Nil

Fourteen days after receipt of complaint

Complaints Handling Committee